Return Policy

At GenicoStore, we want you to shop with confidence. If you're not fully satisfied with your purchase, you may request a return within 14 days of receiving your order, provided the item is unused, undamaged, and in its original packaging. To initiate a return, simply contact our support team with your order number and reason for return. Once the item is received and inspected, eligible refunds will be processed to your original payment method within 7 business days. Please note that return shipping costs are the responsibility of the customer unless the item was defective or incorrect. Due to the nature of certain products—such as batteries, solar components, and custom orders—some items may be non-returnable or subject to partial refunds. We encourage customers to review product specifications carefully before purchasing, and we’re always here to help with pre-sale guidance to ensure the right fit for your needs.

Again:

At Genico Tech Services, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we're here to help.
 Returns
•     You may return most new, unopened items within 14 days of delivery for a full refund.
•     Items must be in their original condition, unused, and with all packaging and accessories intact.
•     To initiate a return, please contact us at support@genicotechservices.com  with your order number and reason for return.
Non-Returnable Items
•     Custom orders, special installations, or digital products are non-refundable.
•     Items damaged due to misuse, improper installation, or wear and tear are not eligible for return.
 Refunds
•     Once we receive and inspect your return, we’ll notify you and process your refund within 5–7 business days.
•     Refunds will be issued to your original payment method.
Return Shipping
•     Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
•     We recommend using a trackable shipping service to ensure safe delivery.
 Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, please notify us within 48 hours of delivery. We’ll make it right ,either by replacement or refund.