Terms & Conditions
📜 Terms & Conditions
Effective Date: August 28, 2025
Welcome to GenicoStore.com, operated by Genico Tech Services. By accessing or purchasing from our website, you agree to the following Terms & Conditions. These govern your use of our site, products, and services. Please read them carefully.
1. Definitions
- “We,” “Us,” “Our” refers to Genico Tech Services and GenicoStore.com.
- “You,” “Customer,” “User” refers to any individual or entity accessing or purchasing from our site.
- “Products” refers to all items listed for sale, including solar panels, batteries, inverters, smart home devices, and A/V systems.
2. Use of Website
- You agree not to misuse the site, attempt unauthorized access, or engage in fraudulent activity.
- All content—including text, graphics, logos, and product images—is protected by copyright and may not be reproduced without written permission.
3. Product Information & Availability
- We strive to provide accurate product descriptions, specifications, and visuals. However, minor discrepancies may occur due to manufacturer updates or digital rendering.
- Product availability is subject to change. We reserve the right to discontinue or modify items without prior notice.
4. Pricing & Payment
- All prices are listed in USD and include applicable taxes unless otherwise stated.
- We accept secure payments via credit/debit cards, PayPal, and bank transfer.
- Orders are processed only after full payment is received. We reserve the right to cancel orders due to pricing errors or payment issues.
5. Shipping & Delivery
- We ship to select regions, including Haiti, the U.S., and Caribbean territories.
- Estimated delivery times are provided at checkout but may vary due to customs, carrier delays, or natural events.
- Shipping fees are calculated based on weight, destination, and delivery method.
- Risk of loss transfers to the customer upon delivery confirmation.
6. Returns & Refunds
- You may request a return within 14 days of receiving your order, provided the item is unused, undamaged, and in its original packaging.
- To initiate a return, contact our support team with your order number and reason for return.
- Refunds are issued after inspection and approval. Processing may take up to 7 business days.
- Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.
- Non-returnable items include:
- Custom orders
- Opened batteries or solar components
- Software licenses or digital downloads
7. Warranty & Support
- Most products come with a manufacturer’s warranty ranging from 6 months to 5 years, depending on the item.
- Warranty claims require proof of purchase and may involve product testing or return.
- GenicoStore provides technical support for installation, troubleshooting, and product compatibility.
8. Limitation of Liability
- GenicoStore is not liable for indirect, incidental, or consequential damages arising from product use, installation errors, or third-party modifications.
- Our total liability shall not exceed the purchase price of the product in question.
9. Privacy & Data Protection
- We respect your privacy. Personal data is collected only for order processing, support, and marketing (with consent).
- For full details, please refer to our Privacy Policy.
10. Intellectual Property
- All branding, product descriptions, and visual content are the property of Genico Tech Services or its partners.
- Unauthorized use, reproduction, or distribution is strictly prohibited.
11. Governing Law
- These Terms are governed by the laws of the State of Florida, USA, and applicable international trade regulations.
- Any disputes shall be resolved through arbitration or mediation before pursuing legal action.
12. Changes to Terms
- We reserve the right to update these Terms at any time. Changes will be posted on this page with the effective date.
- Continued use of the site constitutes acceptance of the revised Terms.