Shipping Policy

GenicoStore.com Shipping Policy

Here at GenicoStore, we’re committed to delivering your products safely, efficiently, and transparently. Below you'll find important details about our shipping practices, timelines, and policies.

General Shipping Information

•          Shipping costs are calculated based on product weight and dimensions.

•          Ground shipments are sent via FedEx or UPS.

•          Freight shipments are handled by our trusted carrier network.

•          All shipments are insured and dispatched using our company accounts for logistical consistency.

Estimated Delivery Time:

Standard ground orders typically arrive within 7–10 business days.

 Delivery Inspection Policy

All shipments must be inspected at the time of delivery.

•          For freight deliveries, contact the carrier using the phone number on the bill of lading.

•          Signing for a shipment without noting damage or inspection issues confirms receipt in good condition. GenicoStore cannot be held liable for damages or missing items not documented at delivery.

•          If damage is visible, please note this clearly on the delivery paperwork. Signing for a damaged package without notation releases GenicoStore from liability.

⚡ Expedited Shipping

We strive to process expedited orders the same day they’re received. However:

•          Orders placed after 10:00 AM PST / 1:00 PM EST may ship the next business day.

•          Expedited orders placed on weekends or holidays will ship the following business day.

•          Transit times exclude weekends and major holidays unless Saturday delivery is requested.

Need Saturday delivery?

Contact our sales team at 350 780 9140 for assistance.

⏳ Backorders & Lead Times

Occasionally, items may be out of stock or require additional lead time. If this occurs:

•          We will notify you via phone or email to confirm whether the timeline aligns with your project needs.

•          Lead times are typically listed in the product’s “Availability” field.

✍️ Special Requests

If your order has specific requirements, such as:

•          Carrier preference (FedEx or UPS)

•          Delivery by a specific deadline

Please include these details in your order notes or contact our sales team before placing your order.

 Sales Support: 350 780 9140

???? Multiple Shipments

Products may ship from multiple warehouses across the U.S. If this occurs:

•          You will not be charged more than your original shipping cost.

•          If you require a single consolidated shipment, note this in your order comments or contact our sales team. Additional lead time (3–5 days) and shipping fees may apply.

Free Shipping

Select products qualify for free shipping within the continental U.S.

Eligibility is based on active promotions or product-specific conditions.

International Shipping

We ship internationally via FedEx (ground) and freight carriers. Please note:

•          All international orders are shipped Deliver Duty Unpaid (DDU).

•          Customers are responsible for any duties, taxes, or import fees upon arrival.

For freight orders outside the U.S., contact our sales team to place your order.

Using Your Own Carrier Account

To maintain consistency and ensure proper handling, GenicoStore ships all regular parcel orders using our UPS account. We appreciate your understanding.

Freight Shipments

Certain products must ship via freight due to size, weight, or hazardous classification. These include:

Freight Considerations:

•          Residential deliveries cost more than commercial zone deliveries.

•          If your shipment exceeds 100 lbs and you lack a forklift or loading dock, a lift gate is required.

Need help choosing the right freight option?

Contact our sales team at 305-780-9140 for personalized support and potentially better rates.

Freight Cost Estimates & Adjustments

•          Freight quotes shown at checkout are estimates and may be adjusted at shipment.

•          Rates may fluctuate during product production.

•          Providing a commercial shipping address that can accommodate a semi-trailer helps reduce costs and delays.

⚠️ Delivery Accuracy & Logistics

To avoid unexpected fees:

•          Ensure your shipping address is complete and accurate.

•          Any carrier fees due to incorrect or incomplete delivery information will be billed to the customer.

If ordering by phone, inform your sales representative of any delivery challenges (e.g., narrow driveways, rural roads, missing signage).

Let me know if you'd like this formatted for your website layout, or if you'd like a branded PDF version for customer downloads. I can also help you create a visual shipping guide or infographic to simplify freight options for your users.