Delivery Information

Delivery Information – GenicoStore.com

Effective Date: 10/5/2025

At GenicoStore.com, we’re committed to delivering your products safely, efficiently, and transparently. Below you'll find key details about our shipping policies, delivery timelines, and international service options.


1. Shipping Methods & Carriers

We partner with trusted carriers to ensure timely and secure delivery:

Domestic (USA): USPS, UPS, FedEx

International (Haiti & Caribbean): DHL, Aramex, local freight forwarders

Special Freight: For large items (solar panels, batteries, inverters), we use certified freight services with tracking and insurance.


2.  Estimated Delivery Times


RegionStandard ShippingExpedited Shipping
USA3–7 business days1–3 business days
Haiti (Port-au-Prince)7–14 business days3–5 business days
Other Caribbean10–20 business daysVaries by location


3. Shipping Costs

Shipping fees are calculated at checkout based on weight, destination, and service level.

Free shipping may apply to select items or promotions.

For bulk or wholesale orders, contact us for custom freight quotes.


4. International Delivery

We proudly serve customers in Haiti and across the Caribbean:

Customs & Duties: Customers are responsible for any import taxes, duties, or brokerage fees.

Documentation: We provide commercial invoices and packing lists to facilitate customs clearance.

Local Pickup: In select regions, we offer pickup options via local partners.


5. Order Tracking

Once your order ships, you’ll receive a tracking number via email. You can monitor your shipment in real time through the carrier’s website.


6. Delivery Restrictions

We do not ship to P.O. Boxes for large or high-value items.

Certain products (e.g., lithium batteries) may have shipping restrictions based on carrier or destination.


7. Delivery Support

If you experience any issues with your delivery, please contact our support team:

Email: support@genicotechservices.com

Phone: (305)780-9140

WhatsApp: [Insert Number]

Hours: Monday–Friday, 9am–6pm EST