Delivery Information
Delivery Information – GenicoStore.com
Effective Date: 10/5/2025
At GenicoStore.com, we’re committed to delivering your products safely, efficiently, and transparently. Below you'll find key details about our shipping policies, delivery timelines, and international service options.
1. Shipping Methods & Carriers
We partner with trusted carriers to ensure timely and secure delivery:
• Domestic (USA): USPS, UPS, FedEx
• International (Haiti & Caribbean): DHL, Aramex, local freight forwarders
• Special Freight: For large items (solar panels, batteries, inverters), we use certified freight services with tracking and insurance.
2. Estimated Delivery Times
Region | Standard Shipping | Expedited Shipping |
USA | 3–7 business days | 1–3 business days |
Haiti (Port-au-Prince) | 7–14 business days | 3–5 business days |
Other Caribbean | 10–20 business days | Varies by location |
3. Shipping Costs
• Shipping fees are calculated at checkout based on weight, destination, and service level.
• Free shipping may apply to select items or promotions.
• For bulk or wholesale orders, contact us for custom freight quotes.
4. International Delivery
We proudly serve customers in Haiti and across the Caribbean:
• Customs & Duties: Customers are responsible for any import taxes, duties, or brokerage fees.
• Documentation: We provide commercial invoices and packing lists to facilitate customs clearance.
• Local Pickup: In select regions, we offer pickup options via local partners.
5. Order Tracking
Once your order ships, you’ll receive a tracking number via email. You can monitor your shipment in real time through the carrier’s website.
6. Delivery Restrictions
• We do not ship to P.O. Boxes for large or high-value items.
• Certain products (e.g., lithium batteries) may have shipping restrictions based on carrier or destination.
7. Delivery Support
If you experience any issues with your delivery, please contact our support team:
Email: support@genicotechservices.com
Phone: (305)780-9140
WhatsApp: [Insert Number]
Hours: Monday–Friday, 9am–6pm EST